Privacy Policy

Effective Date: 09-Oct-2026

Let Us Connect Ltd (“we,” “our,” or “us”) is committed to protecting your privacy and ensuring the security of your personal data. This Privacy Policy explains how we collect, use, share and safeguard your information. It applies to people we telephone, visitors to our website www.letusconnect.co.uk, and our clients and business contacts.

1. Who We Are

Let Us Connect Ltd is a company registered in England and Wales under company number 14358869. We also trade as Your Review. Our address is BusinessLodge, Trent House, 234 Victoria Road, Stoke-on-Trent, ST4 2LW.

We are the Data Controller as defined by the Data Protection Act 2018 and the UK General Data Protection Regulation (UK GDPR). We are registered with the Information Commissioner’s Office under registration number ZB394541.

We are an introducer. We are not an insurer or an insurance adviser, we are not authorised by the Financial Conduct Authority, and we do not give advice or quotes.

Our data protection contact can be reached at dpo@letusconnect.co.uk.

2. Why We May Have Called You

We telephone people to ask whether they would like to review their protection insurance, such as life insurance, critical illness cover and income protection, and check that it still suits their circumstances. Our callers introduce themselves as calling from Your Review. If you would like a review, we introduce you on the same call to an independent insurance broker, who carries it out. We do not carry out the review or give advice ourselves.

3. Where We Get Your Information

If we have called you: we did not collect your contact details from you directly. We obtained them from a UK-based data supplier. They were collected online or by telephone, where you were told that your details could be used for marketing and passed to third parties, and were given the chance to refuse. If you ask us, we will tell you the source of your details.

During a call: we also record the information you give us when we speak to you.

If you use our website: we collect what you submit through our forms, and technical information through cookies.

4. Information We Hold

We collect and process the following categories of data:

  • Identity and Contact Data (name, address, telephone number, date of birth)

  • Collection Record (the date and time your details were originally collected)

  • Insurance Data (your existing or previous insurance provider, and what you tell us about your cover, such as the type of policy, monthly cost, amount of cover and term)

  • Health Data (your answers to a short set of medical questions, if you choose to answer them)

  • Call Recordings (our calls are recorded, and we tell you this at the start of the call)

  • Contact Preferences (including any request not to be contacted)

  • Technical and Usage Data (IP address, browser and device type, pages visited)

5. How We Use Your Information and Our Legal Basis

We process your data for the following purposes, on the following legal grounds:

  • Calling you to ask whether you would like a review. Legitimate interests: offering our service to people who may benefit from it. We do not call numbers registered with the Telephone Preference Service.

  • Asking qualifying questions and recording your answers. Legitimate interests. For health information, your explicit consent.

  • Introducing you to a broker and passing them your details. Your consent, given on the call. For health information, your explicit consent.

  • Recording calls. Legitimate interests: quality monitoring, staff training and keeping evidence of what was agreed.

  • Keeping a record of opt-outs so we do not contact you again. Legal obligation.

  • Responding to requests, questions and complaints. Legal obligation and legitimate interests.

  • Running and improving our website. Legitimate interests. Consent for non-essential cookies.

We do not use your data for automated decision-making or profiling.

6. Health Information

We ask a short set of medical questions so that the broker can speak to you with the right information. You do not have to answer them. We record and share your answers only with your explicit consent, and only with the broker we introduce you to. You can withdraw that consent at any time.

7. Disclosure of Your Information

We may share your personal data with:

  • The insurance broker we introduce you to. We pass your details to one broker, and only after you have agreed on the call to be introduced. The broker is independent of us and is authorised and regulated by the Financial Conduct Authority. The broker pays us a fee for the introduction. Once the broker holds your details, it is responsible for how it uses them and will have its own privacy policy.

  • Service providers who supply our telephone and dialling systems, online forms, data storage and IT support. They act on our instructions.

  • Regulatory bodies and authorities, where the law requires it.

  • In the event of a business transfer, the relevant acquiring entity (under strict confidentiality).

We do not pass your details to anyone else for their own marketing.

8. Clients and Business Contacts

If you work for one of our clients, suppliers or another business we deal with, we hold your name, job title, work contact details and our correspondence with you. We use this to set up and manage our agreement with your business, deliver our service, send invoices and keep in touch about our work together.

Our legal basis is contractual necessity and our legitimate interests in running our business. We keep accounting records where the law requires it. We keep this information for the length of our relationship and for six years afterwards, and share it only with service providers such as our accountants and software suppliers.

9. International Data Transfers

Some of our service providers may store or process information outside the UK. Where that happens, we make sure it is protected, either because the country is recognised by the UK as providing adequate protection or through approved contractual safeguards.

10. Data Retention

  • Records of people we call: for as long as we may still contact you, and no longer than necessary. We make no more than 10 attempts to reach you, which usually takes up to 12 months.

  • Call recordings: 6 months, or longer where the law requires it.

  • Opt-out records: indefinitely, limited to what we need to make sure we do not contact you again.

  • Client and business contact records: for the length of our relationship and six years afterwards.

  • Website enquiries: 12 months.

11. Opting Out

You can ask us to stop contacting you at any time, free of charge and without giving a reason. You can:

We will act on your request promptly. You can also register your number with the Telephone Preference Service at www.tpsonline.org.uk.

12. Your Data Protection Rights

Under UK GDPR, you have the following rights:

  • Right to be informed

  • Right of access, including being told where we got your information

  • Right to rectification

  • Right to erasure (“right to be forgotten”)

  • Right to restrict processing

  • Right to data portability

  • Right to object to processing. If you object to direct marketing, we must stop

  • Right to withdraw consent at any time, where we rely on consent

To exercise any of these rights, contact us at dpo@letusconnect.co.uk. We will respond within one month.

13. Security and Cookies

We take appropriate technical and organisational measures to secure your data, including:

  • Data encryption

  • Secure servers and access controls

  • Staff training on data protection

However, please note that internet transmission is not entirely secure.

Our website uses cookies to recognise returning visitors, analyse site usage and enhance your user experience. You can control cookie settings via your browser. Full details are available in our Cookie Policy.

14. Complaints

If you are dissatisfied with how we handle your data, please contact us first at dpo@letusconnect.co.uk so we can put it right. You also have the right to contact the Information Commissioner’s Office (ICO) at www.ico.org.uk/make-a-complaint or on 0303 123 1113.

15. Changes to This Policy

We may update this Privacy Policy periodically. The latest version will always be posted on our website with the effective date.

Contact Us

Let Us Connect Ltd
BusinessLodge, Trent House
234 Victoria Road, Stoke-on-Trent, ST4 2LW
Email: dpo@letusconnect.co.uk