Privacy Policy

Effective Date: 28-Feb-2025

Let Us Connect ("we," "our," or "us") is committed to protecting your privacy and ensuring the security of your personal data. This Privacy Policy outlines how we collect, use, disclose, and safeguard your information when you visit our website www.letusconnect.co.uk, and when you engage with our services.

1. Overview

Let Us Connect is a UK-based service provider operating from BusinessLodge, Trent House, 234 Victoria Road, Stoke-on-Trent, ST4 2LW. We are the Data Controller as defined by the Data Protection Act 2018 and the UK General Data Protection Regulation (GDPR). Our Data Protection Officer can be contacted at dpo@letusconnect.co.uk.

This policy applies to all users of our website and services. By accessing our website, you agree to the terms outlined in this Privacy Policy.

2. Information We Collect

We collect and process the following categories of data:

  • Identity Data (name, title)

  • Contact Data (email address, postal address, telephone number)

  • Technical Data (IP address, browser type, cookies, device identifiers)

  • Usage Data (pages visited, time spent on site, referring URLs)

  • Marketing and Communications Data (preferences in receiving marketing)

We only collect personal data when you voluntarily submit it, such as through forms, newsletter sign-ups, or purchases.

3. Legal Basis for Processing

We process your data based on one or more of the following legal grounds:

  • Consent: Where you have explicitly given permission.

  • Contractual necessity: When processing is required to fulfil a contract.

  • Legitimate interests: For our operational needs, provided your interests are not overridden.

  • Legal obligation: Where processing is required to comply with the law.

4. How We Use Your Information

Your data may be used to:

  • Provide and manage our services

  • Improve website performance and usability

  • Communicate with you, including for marketing (with consent)

  • Respond to inquiries and support requests

  • Comply with legal obligations

We do not use your data for automated decision-making or profiling.

5. Disclosure of Your Information

We may share your personal data with:

  • Service providers and partners who process data on our behalf

  • Regulatory bodies to meet legal obligations

  • Third parties where you have given explicit consent

  • In the event of a business transfer, to relevant acquiring entities (under strict confidentiality)

We do not sell your personal data.

6. International Data Transfers

Your data may be stored or processed outside the UK/EEA, including through cloud-based services. When transferring data internationally, we implement appropriate safeguards to ensure your data remains protected.

7. Data Retention

We retain your personal data only for as long as necessary to fulfil the purposes for which it was collected, including legal, regulatory, and compliance purposes.

8. Security of Your Data

We take appropriate technical and organisational measures to secure your data, including:

  • Data encryption

  • Secure servers and access controls

  • Staff training on data protection

However, please note that internet transmission is not entirely secure.

9. Cookies

Our website uses cookies to:

  • Recognize returning visitors

  • Analyse site usage

  • Enhance your user experience

You can control cookie settings via your browser. Full details are available in our Cookie Policy.

10. Your Data Protection Rights

Under GDPR, you have the following rights:

  • Right to be informed

  • Right of access

  • Right to rectification

  • Right to erasure ("right to be forgotten")

  • Right to restrict processing

  • Right to data portability

  • Right to object to processing

  • Rights related to automated decision-making and profiling

To exercise any of these rights, contact us at dpo@letusconnect.co.uk.

11. Opting Out and Withdrawing Consent

You may:

  • Opt out of marketing communications at any time

  • Withdraw consent where processing is based on consent

Email us at dpo@letusconnect.co.uk to update your preferences or unsubscribe.

12. Complaints

If you are dissatisfied with how we handle your data, you may contact the Information Commissioner's Office (ICO) at www.ico.org.uk/concerns.

13. Changes to This Policy

We may update this Privacy Policy periodically. The latest version will always be posted on our website with the effective date.

Contact Us
Let Us Connect
BusinessLodge, Trent House
234 Victoria Road, Stoke-on-Trent, ST4 2LW
Email: dpo@letusconnect.co.uk